FAQ

Since 1990, over thirty-five years!

Austin Air's advantage comes from the combination of clinically verified performance, oversized filters, and extremely robust construction. Over more than 25 years, Austin Air has been tested in 10 independent clinical trials conducted by 7 leading research institutions, with positive results in every case. Each standard-size Austin Air unit uses approximately 5.6 m² of medical-grade HEPA and up to 6.8 kg of activated carbon and zeolite, far more than many competing brands, allowing filters to reach an expected service life of up to about 5 years under normal residential use (actual lifespan always depends on pollution levels and usage). For details on all the trials, read our dedicated article.

Yes. For private customers (B2C), in addition to the 24-month statutory warranty, High-Tech Market provides a 36-month commercial warranty covering mechanical and electrical components (motor and structure). Filters and pre-filters are consumables subject to saturation and are therefore excluded from time-based warranty coverage.

For consumers (B2C), in addition to the 24-month statutory warranty, we provide a 36-month commercial warranty covering Austin Air mechanical and electrical components. Filters are consumables subject to wear/saturation and are not covered.

Yes, they comply with CE standards.

Yes, they are supported by numerous independent university studies.

Yes, they are entirely manufactured in Buffalo, NY.

Yes, they are used worldwide in clinical environments.

For their steel construction, filter lifespan and the results obtained in independent clinical trials. Read the full article for all the details →

All standard-size and Junior filters share the same first two stages (pre-filters). HealthMate: activated carbon + zeolite + HEPA. HealthMate Plus: potassium iodide-impregnated activated carbon + zeolite + HEPA (greater capacity on formaldehyde and VOCs). Bedroom Machine: carbon + zeolite + HEPA + HEGA. Immunity Machine: carbon + zeolite, also impregnated, + HEPA + HEGA. The same types are available in Junior format (HealthMate Junior and Plus Junior), while the Austin “it” uses dedicated filters (HEPA, with optional VOC Carbon Wrap).

Our pre-filters are made of bonded polyester.

HEPA (High Efficiency Particulate Air): removes ≥99.97% of particles ≥0.3 μm and ~99% ≥0.1 μm. Austin Air filters are True Medical Grade, using Hollingsworth & Vose filter media (HC-4011 grade).

Approximately 5.6 m² in standard models and approximately 2.8 m² in Junior models, far more than most competitors.

Up to 6.8 kg (15 lb) of adsorbent blend in standard models and approximately 3 kg (6.5 lb) in Junior models.

HEGA (High Efficiency Gas Arrestance) is a military-grade activated carbon fabric with a high surface area, very effective at adsorbing gases and VOCs. The manufacturer also describes it as useful against airborne viruses.

A porous material that acts like a sponge to adsorb gases, fumes, and odors.

A natural mineral that adsorbs specific gases such as formaldehyde and ammonia.

They help reduce fumes, gases, odors, and volatile chemicals present in the air.

Approximately 10:1 (carbon:zeolite).

Approximately 10:1:1 (carbon:iodinated carbon:zeolite).

CFM (cubic feet per minute) is the airflow unit used in the United States. We always state airflow in cubic metres per hour: standard models deliver about 80 / 212 / 425 m³/h (low / medium / high), while Junior models and the Austin “it” deliver about 53 / 106 / 212 m³/h.

Austin Air does not endorse the Clean Air Delivery Rate (CADR) as established by the Association of Home Appliance Manufacturers (AHAM) as it does not accurately measure the delivery of clean air. The CADR is calculated by multiplying the airflow by the filtration efficiency. A unit with an airflow of 340 m³/h and a 50% efficient filter scores the same as a unit with an airflow of 170 m³/h and 100% filtration efficiency. Both machines score identically, however the second is the better air purifier. The testing is done over such a short period of time, and it does not take into account the fact that some methods of "air purification" do not permanently remove particles, but only cause them to cling to room surfaces by static electricity. Once the electrical charge wears off and the bonds are broken, these particles will become airborne again in the environment. In addition, much of their testing is done in very small rooms, significantly smaller than the average room in a normal home: most of the machines tested would be utterly inadequate for use in, for example, a normal bedroom. And finally, the tests are done using devices that intermittently release particles, rather than continually releasing them as would occur in normal real-world environments. Due to the fact that the CADR rating does not test for any of these functions, we do not find it to be a meaningful method of evaluating air cleaners. Austin Air is not AHAM/CADR-certified because we believe it is an important part of an air cleaner's functionality that it be able to remove particles, gases and odors, not just attach them to the nearest surface, as well as perform consistently over long periods of time.

No: no ozone and no ionization.

No.

CSA/NRTL approved and CE marked.

True Medical HEPA, activated carbon, zeolite, steel housing, 360° air intake.

If you feel air exiting from the top grille, it has passed through the filter.

Chemical saturation is detected by odor before standard electronic sensors can reliably detect it.

It filters the solid particles produced by radon decay.

When persistent odors are noticeable (saturated carbon) or airflow drops significantly (saturated HEPA).

Heavy smoke, painting, new carpeting, or high traffic environments can saturate filters more quickly.

Thanks to the exceptional amount of activated carbon and zeolite (up to 6.8 kg in standard models) and the True Medical HEPA surface area (approximately 5.6 m²).

All units manufactured since 1996 accept any standard-size filter (HealthMate, Plus, Bedroom, Immunity). If you own an old SAFA, iCleen or Allermed purifier, read our dedicated guide.

We know these devices very well: the founder of High-Tech Market created the SAFA brand, so we can offer support you are unlikely to find elsewhere. If you own a discontinued or unavailable SAFA, iCleen or Allermed purifier, we can help you identify the most suitable equivalent Austin Air model. In some cases, depending on your unit's cabinet, it may also be possible to consider a filter upgrade to a higher configuration (for example an Immunity Machine type): contact us and we'll check it together. We've prepared a dedicated guide covering all the options: SAFA, iCleen and Allermed air purifiers: what to do if yours is no longer in production →

The end with the label should face downward (when the unit is inverted for replacement).

Vacuum the exterior pre-filter with a brush once a month. Nothing else.

Up to approximately 5 years under normal residential conditions. This is an expected lifespan, not a warranty period, and may be shorter in highly polluted environments or with intensive use. The one exception is the VOC Carbon Wrap for the Austin “it”, which lasts about 3 months.

Unscrew the bottom panel and remove the cylindrical filter.

No, they must be disposed of as general waste.

Only periodic filter replacement and grille cleaning.

It depends on the cabinet size: Standard filters are interchangeable with each other, as are Junior filters. The Austin “it” uses dedicated filters.

Vacuum the exterior of the unit once a month.

Original filters ensure performance, sealing and lifespan. Defects attributable to the use of non-original replacement parts are not covered by warranty, and the 36-month commercial extension is conditional upon the use of original Austin Air replacement parts.

Welded steel body with baked powder coating. Each unit is tested in the USA and rechecked by High-Tech Market.

Yes: fan blade, wheels/feet, and control knob.

Designed to last for many years with proper maintenance. Extended warranty up to 3 years; out-of-warranty repair program available.

Anywhere, keeping at least 10 cm from the wall. In bedrooms, with the door closed, it performs at its best.

Standard models: up to 80 m²; Junior models and the Austin “it”: up to 35 m². These are indicative estimates for residential use: actual coverage depends on room volume, desired air changes per hour and pollution levels.

From less than 50 to 65 dB on standard models and from less than 45 to 63 dB on Junior models and the Austin “it”, depending on fan speed: from a whisper to a normal conversation.

Maximum 120 W on standard models and 82 W on Junior models and the Austin “it”; at speed levels 1-2, consumption is very low.

Energy consumption is comparable to that of a traditional light bulb.

In bedrooms or the most frequently used living spaces.

Yes, it is designed for continuous operation.

Approximately 15-20 minutes.

Yes, it captures fine airborne dust particles.

Yes, standard models are equipped with wheels.

Yes, the Junior models and the compact Austin “it”.

Standard models weigh about 21 kg (24 kg packed); Junior models about 9.5 kg and the Austin “it” about 5.5 kg.

Designed for continuous 24/7 operation; speed levels 1-2 are recommended for optimal efficiency and minimal energy consumption.

Yes: they help reduce airborne pollen, dust, pet dander, and mold spores.

The medical-grade HEPA filter has shown in laboratory tests a reduction of up to 99% of aerosolized particles from 0.1 µm, including sizes compatible with airborne bacteria and viruses. SARS-CoV-2 was not tested directly.

Yes, activated carbon helps reduce odors and urban pollutants.

Yes, it reduces pet hair, dander, and odors.

Yes, it improves indoor air quality and overall well-being.

Yes, they produce no ozone and no ions, and are suitable for spaces used by people with more sensitive airways.

Yes, activated carbon adsorbs odor molecules effectively.

Yes, it helps reduce PM2.5 and PM10.

Reducing dust, allergens and odors in the bedroom contributes to a more comfortable environment during rest.

Yes, it reduces the presence of allergens and irritants in the air.

Yes. For people with Multiple Chemical Sensitivity (MCS) we offer, upon request, pre-delivery degassing of the purifier (including extended periods), along with dedicated preparation and personalised assistance. A minority of people with MCS may react to potassium iodide-impregnated carbon: in those cases the HealthMate model, with non-impregnated carbon and zeolite, is the recommended alternative. Full details are on our Dedicated MCS Services page.

By filtering airborne particles, including sizes compatible with bacteria and viruses, it helps reduce the load of contaminants present in the air.

Yes, it greatly helps filter accidental smoke.

Both contain the same amount of activated carbon and zeolite (up to 6.8 kg) and act on both particulate and odors/VOCs. The difference is not the quantity but the type: in the Plus the carbon is impregnated with potassium iodide, which increases capacity on formaldehyde and volatile chemical compounds.

It adds a fifth stage, the military-grade HEGA cloth, for greater adsorption capacity on gases and VOCs in sleeping areas.

Up to about 35 m²: Junior models or the Austin “it”. From 35 to 80 m²: standard models (HealthMate, Plus, Bedroom Machine, Immunity Machine). If in doubt, use our buying guide or contact us.

Yes, advance bank transfer. Order processing starts upon receipt of funds.

No, this option is not available.

Yes, if available as an option at checkout.

Only if the goods have not yet been shipped.

Yes, a full refund to the original payment method.

For items in stock, shipping starts within 24-48 business hours of order confirmation. For items not in stock or on pre-order, which are made to order, the estimated delivery time is 14 days. Any requested degassing period is added to these times (standard 7 days, free of charge, extendable on request).

You will receive the tracking link as soon as the parcel is ready for dispatch.

It depends on the carrier; standard delivery is Mon-Fri without appointment.

No. We operate exclusively online and deliveries within Italy are always made by courier. The only exception applies to EU customers purchasing under EXW terms: in that case the goods are made available at MBE 0110 in Crema (CR), the agreed collection point, and transport must be arranged independently by the customer through a carrier of their own choice.

We will assist you in releasing it; additional costs may apply.

Yes, available on request for other items.

For Austin Air purifiers, delivery is always free throughout Italy (including islands).

Yes, throughout Italy, with any local surcharges calculated at checkout.

Shipments through our couriers are available to addresses in Italy only. Customers based in other European Union countries can buy on EXW (Ex Works) terms, with the goods made available at MBE 0110 in Crema (CR), Italy: transport to the destination country is arranged independently by the customer through a carrier or freight forwarder of their own choice. We do not select or appoint carriers on behalf of the customer. We do not sell to countries outside the European Union: orders with a destination outside the EU cannot be accepted.

Contact us to open the request. Pursuant to Art. 56(3) of the Italian Consumer Code, we may withhold the refund until we have received the goods or until you have provided evidence of having sent them back, whichever occurs first. Following the technical inspection, any diminution in value is deducted from the refund.

A brief functional test is allowed. As use results in immediate contamination of the filters, making them non-resalable for hygienic reasons, any use beyond testing results in a diminution in value that is deducted from the refund (Art. 57, paragraph 2). The amount is determined on the basis of the costs necessary to restore the product to a hygienic and commercially saleable condition, including, where necessary, replacement of the complete filter assembly. Filters sold separately cannot be returned once opened.

Use the original packaging with all protections; return shipping costs are borne by the customer.

24 months statutory warranty plus an extension to 36 months (total 3 years) on Austin Air mechanical components. Filters are excluded.

Please report within 48 hours; we will proceed with replacement or expedited pickup.

Email info@high-techmarket.it or use the WhatsApp chat.

Available on product pages or upon request via email.

Yes, contact us with details about your room and requirements.

Yes, we supply all original Austin Air spare parts.

Issued after shipment upon provision of VAT number and SDI code.

Yes, we offer tailored quotes for multiple-unit business orders.

We sell to end users, including professionals and companies buying for their own use: hotels, studios, clinics, offices and businesses. We do not supply products intended for resale or commercial distribution. Installers are welcome to refer the end customer to us: the customer buys directly from us and receives warranty and support directly.

No, we do not handle orders for Public Administration entities.

No, you can check out as a guest; however, an account helps manage warranty and orders.

By contacting us via email at info@high-techmarket.it.

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info@high-techmarket.it or use the buttons below.